Coaching & Mentoring (Online)
Requirements
This course requires email to be filled
Additional Course Information
In this course we will teach you how effective coaches and mentors use their understanding of how others learn and set goals to ask questions and provide guidance that gets results. You will also learn how mentoring is a developmental partnership through which the supervisor shares information, experience, and perspective to enable the personal and professional growth of workers.
Syllabus
Coaching
- Define coaching and identify the coaching process and skills required
- Describe different approaches to coaching
- Plan and deliver ABC coaching conversation
- Define the role and purpose of a mentor
- Apply the WISE model in the mentoring process
Mentoring
- Establish objective, observable, and measurable performance standards
- Communicate clear and specific performance expectations
- Identify factors in determining frequency and methods for monitoring employee performance
- Assess gaps in performance
- Select appropriate actions to address performance gaps
- Prepare for and conduct timely performance discussions
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